The short version
Texts are optional and are never a condition of enrolling in or purchasing anything. We text two groups of people, and only these two: clients enrolled in a program, about their own account, and people who asked us to contact them, to follow up on the consultation they requested. We never text anyone who has not contacted us first, and we never text numbers from purchased or third-party lists. Message frequency varies, typically 2–8 messages per month. Message and data rates may apply. Reply STOP at any time to cancel; reply HELP for help. See our Privacy Policy and Terms of Use.
1.Program description
Sight Solutions Group, LLC (“Sight Solutions Group,” “we,” “us”) operates a text message program called Sight Solutions Group Client Care. It covers two things: customer care for enrolled clients and follow-up with people who asked us to contact them about a consultation they requested.
If you are an enrolled client, we text you about your own account: deposit reminders, settlement offers awaiting your approval, appointments, and documents.
If you requested a consultation and gave us your number, we may text you to follow up on that request — to arrange a time to speak, to let you know we tried to reach you, or to check whether a specialist has been in touch. These stop as soon as you tell us to, and you can reply STOP at any point.
Participation is entirely voluntary. Enrolling in the text message program is not a condition of purchasing any property, goods, or services, and is not a condition of enrolling in or remaining in any Sight Solutions Group program. Every communication we send by text is also available by phone, email, or postal mail.
2.What we will and will not send
We text you about a program you are enrolled in, or about a consultation you asked us for. That is the whole program. Specifically, we do not use text messaging to:
- text anyone who has not given us their number and asked us to contact them;
- send offers, discounts, campaigns, or lead-generation messages;
- send offers, campaigns, discounts, or bulk promotional blasts;
- message any number obtained from a purchased, rented, shared, or third-party list;
- send messages on behalf of any other company, affiliate, or marketing partner.
Follow-up texts go only to people who gave us their number and asked to be contacted, and only about that request. Broader marketing is conducted by telephone, email, and postal mail under the separate consent described in our Privacy Policy.
3.How you opt in
You may opt in only by taking an affirmative action:
- On our website, by checking the separate, unchecked SMS consent box on a form and submitting that form. The SMS box is always separate from any other agreement or consent, and is never pre-checked.
- By text, by sending a start keyword such as START to (888) 404-8613 from the mobile number you want enrolled.
- Verbally, by telling a specialist during a recorded call that you consent to receive service text messages at a specified mobile number. That consent is logged with the date, time, and the exact language read to you.
- In your program agreement, by selecting text as a preferred contact method when you enroll.
By opting in you confirm that you are the subscriber to, or the customary user of, the mobile number provided, and that you are authorized to approve charges from your wireless carrier. We retain a record of your consent, including its date, time, source, and the disclosure language presented to you.
After you opt in you will receive a confirmation message identifying the program and restating the message frequency, rate disclosure, and STOP and HELP instructions.
4.What kinds of messages you'll receive
- Account and program notifications — deposit reminders, settlement offers awaiting your approval, milestones, and status changes on your own account.
- Appointment messages — confirmations, reminders, and rescheduling notices for calls with your specialist.
- Document and signature notices — when a document is ready for your review or signature.
- Two-way customer care — replies to a question you texted us.
- Consultation follow-up — if you asked us to contact you, messages arranging a time to speak or letting you know we tried to reach you.
Sample messages: “Sight Solutions Group: your monthly deposit posts tomorrow. Reply HELP for help, STOP to opt out.” · “Sight Solutions Group: a settlement offer on your Meridian account is ready for your approval. Call (888) 404-8613. Reply HELP for help, STOP to opt out.” · “Sight Solutions Group: sorry we missed you. When is a good time to reach you about the consultation you requested? Reply STOP to opt out.”
We do not send content prohibited by wireless carriers or by the CTIA Messaging Principles and Best Practices, and we never send third-party marketing.
5.Message frequency
Message frequency varies. Most participants receive approximately 2 to 8 messages per month, depending on the stage of their program and how often they contact us. You may receive more during periods of active settlement negotiation and fewer at other times.
6.Cost
Sight Solutions Group does not charge you for participating. Message and data rates may apply and are determined by your wireless carrier under your plan with them. Contact your carrier with questions about your plan or charges.
7.How to opt out
You may cancel at any time. Reply STOP to any message you receive from us. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT.
After you send a stop keyword we will send one final confirmation message stating that you have been unsubscribed, and you will receive no further texts unless you opt in again. Opting out of texts does not by itself stop calls; see our Do Not Call Policy for that.
You may also opt out by calling (888) 404-8613, emailing info@sightsolutionsgroup.com, or writing to the address in Section 14. Requests are honored promptly and in all cases within the timeframes required by applicable law.
Opting out will never affect your program, your fees, your standing as a client, or the service you receive from us.
8.How to get help
Reply HELP to any message and you will receive a reply identifying the program and giving our customer care contact information. You can also reach us at (888) 404-8613 or info@sightsolutionsgroup.com, or visit sightsolutionsgroup.com/sms-terms.
9.Supported carriers
The program is supported by major U.S. wireless carriers, including AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, Boost, Cricket, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages. Carrier support may change without notice.
10.Eligibility
You must be at least 18 years of age and a resident of the United States. The program is available only to people with an existing or actively requested relationship with Sight Solutions Group. We do not message numbers obtained from purchased, rented, or third-party lists, and we do not accept consent obtained by any party other than you.
11.Privacy and your mobile data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in our Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your mobile number and SMS consent record are used solely to operate this program and to meet our recordkeeping obligations. They are never sold, rented, leased, or disclosed to any third party for that party's own marketing purposes. Service providers that transmit messages on our behalf act only under written contract limiting their use of the data to delivering the messages we send.
12.Delivery and liability
Message delivery depends on your carrier's network and on factors outside our control. We do not guarantee that any message will be delivered, or delivered on time. Neither Sight Solutions Group nor any wireless carrier is liable for delayed or undelivered messages. To the extent permitted by law, the program is provided on an “as is” basis.
If you change or deactivate your mobile number, you agree to notify us promptly so that we do not message a person who did not consent to receive our texts.
13.Changes to these terms
We may modify or discontinue the program, or these terms, at any time. Material changes will be posted here with an updated effective date and, where required, communicated to you directly. Continued participation after a change constitutes acceptance of the revised terms. These SMS Terms supplement, and are governed by, our Terms of Use and Privacy Policy.
14.Contact us
Sight Solutions Group, LLC
1908 Thomes Ave, Cheyenne, WY 82001
(888) 404-8613 ·
info@sightsolutionsgroup.com
Compliance: info@sightsolutionsgroup.com